We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

~ Steve Ballmer

As we go forward, I hope we're going to continue to use technology to make really big differences in how people live and work.

~ Sergey Brin

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

~ Jeff Bezos

I am like a chief. I like to taste the food. If it tastes bad, I don't serve it. I'm constantly monitoring what we do, and I'm always looking for better ways we can provide financial services, ways that would make me happy if I were a client.

~ Charles Schwab

There is only one ingredient for innovation and that is the power of the human mind. As long as a company is able to attract, enable, empower and retain the best of the brightest, it will have a play. As long as the leadership of companies ensure that the physically and mentally tired mind that leaves office at whatever 7:00 pm – 8:00 pm or 9:00 pm comes back mentally and physically reenergised and enthusiastic to add significant value to the customer next morning, the job is done.

~ Akio Morita

Innovations never happen as planned.

~ Gifford Pinchot III

When you innovate, you've got to be prepared for everyone telling you you're nuts.

~ Larry Ellison