We can believe that we know
where the world should go. But unless we're
in touch with our customers, our model of the
world can diverge from reality. There's no
innovation, of course, but innovation is no
substitute for being in touch, either.
Recognizing our responsibilities as industrialists,
we will devote ourselves to the progress and
development of society and the well-being of people
through our business activities, thereby enhancing
the quality of life throughout the world...
As we go forward, I hope
we're going to continue to use technology to make really big differences
in how people live and work.
We see our customers as
invited guests to a party, and we are the hosts. It's our job
every day to make every important aspect of the customer experience
a little bit better.
I am like a chief. I like to
taste the food. If it tastes
bad, I don't serve it. I'm
constantly monitoring what we
do, and I'm always looking for
better ways we can provide
financial services, ways that
would make me happy if I were a
There is only one ingredient for
innovation and that is the power
of the human mind. As long as a
company is able to attract,
enable, empower and retain
the best of the brightest,
it will have a play. As long as
the leadership of companies
ensure that the physically and
mentally tired mind that leaves
office at whatever 7:00 pm Ė
8:00 pm or 9:00 pm comes back
mentally and physically
reenergised and enthusiastic to
add significant value to the
customer next morning, the job
There are three
creativities: creativity in technology, in product planning, and
marketing. To have any one of these without the others is
self defeating in business.
happen as planned.
One of the hardest things about innovation is
getting people to accept that the way they work just
might not be the best.
~ Thomas Foggarty
you innovate, you've got to be prepared for everyone
telling you you're nuts.
We must beware of needless innovations, especially
when guided by logic.
~ Winston Churchill