1. Introduction To
CULTURE – Concepts
Related To Cultural Intelligence
The Power of a
The Wheel of Life
in the Eastern and Western Philosophy
Western Philosophy and Values
Communication Problems: an Example
Scores: China, Germany, Russia, USA*
The Power of
Yin and Yang
5 Basic Elements
Organization: 5 Basic Elements
Seven Masters One Path*
2. Success and
The Taoist Success
Winning: One Way
Opportunities To Advantage: 5Ws I-Ching Advice
Solving: Taking Different Perceptual Positions
4 NLP Perceptual
Resolution: 10-Step Yoga Approach
The Tao of
Lead by Example*
Yin-Yang of Change
4. Business Success
The Tao of
Lessons from Konosuke Matsushita
Creating a Great
Company: 5 Keys by Narayana Murthy
Analysis: 5 Jack Welch's Questions
The Art of War by
Sun Tzu: Defining Competitive Position
The Art of War by
Sun Tzu: Planning
Yin-Yang of Value
Symbolizations Color Can Cause
Value: 10 Matsushita's Lessons
Different Types of
a Corporate Culture
Building a Team
Improvement Culture: 8 Elements
Systems: Japanese vs. American
Management: Japan vs. West
6. Harnessing the
Power of Diversity
Scores for Some Countries
Alliances: Lessons from Toshiba
in Business Partnerships
10 Strategies for
World Religions and Philosophies
Ten3 Global Business Self-Learning Report: Country Profiles
Brazil*, Canada*, China*, Germany*, India, Indonesia*, Malaysia*,
Russia*, Saudi Arabia*, Singapore*, South Africa, UAE*, UK, USA
Sample Smart & Fast Lesson
Slide + Executive Summary
Different Decision Making
Business people arrive at decisions differently
in various cultures and countries.
In the U.S., individuals have more autonomy,
managers solicit input from a team, choose a direction quickly and make
adjustments as the project moves forward.
In China, decisions are made slower, a group
decision is a common practice, but the "boss" has the final say.
In Japan, decisions tend to be made in informal
one-on-one discussions before a formal group meeting.
In France, debate and confrontation are
necessary elements of any decision-making process.
In Sweden, teams learn to make decisions
through lengthy consensus building, which can span many meetings but
eventually leads to strong buy-in and rapid implementation.
According to a recent survey, only 44% of CEOs characterized their
joint venture as "very successful".
The most common cause of failure cited by 50% of CEOs is cultural
Guidelines for Multicultural Collaboration
Learn from generalizations
about other cultures, but don't use those generalizations to
stereotype. Use them rather to understand better and
appreciate other multifaceted human beings.
Practice, practice, practice.
Don't assume that yours is the
only right way to communicate. Keep questioning your
assumptions about the "right way" to communicate.
Communicate trust and build
rapport by talking in your client's preferred mode.
Search for ways to make the
communication work, rather than searching for who should
receive the blame for the breakdown.
Listen actively and
empathetically. Try to put yourself in the other person's
Honor others' opinions about
what is going on.
Suspend judgment, and try to
look at the situation as an outsider.
Honest acknowledgment of the
mistreatment that has taken place on the basis of cultural
difference is vital for effective communication. Use this as
an opportunity to develop trust.
Awareness of current power
imbalances is necessary for mutual understanding and working
Remember that cultural norms
may not apply to the behavior of any particular individual.
We are all more complicated than any cultural norm could